Do you familiar with SLA? SLA (Service Level Agreement) is an agreement related to the agreement between two or more parties that needs to be made. In fact, not only for business purposes with external parties.
In fact, this agreement document is very important in the recruitment process in the company. Therefore, it is very important for people in the company to understand what a service level agreement.
To help you understand more about SLAs especially in the recruitment process, check out this information below.
What is SLA (Service Level Agreement)?
SLA is an agreement or contract that specifies the obligations that will be given to other parties, such as vendors and customers.
SLA is made to realize the alignment between two or more parties by establishing a long-term business plan and reducing the problems of the cooperation process when running a business.
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In general, SLAs are described as contracts between service providers and their customers so that cooperation is documented.
Service level agreements are also two-way in nature that involve other parties in the agreement, both in the fulfillment of rights or obligations between parties.
5 Benefit of Service Level Agreement in Recruitment Process
After understanding the service level agreement in general, let’s delve deeper into the context SLA in human resource management.
Yes, SLAs are also used in employee recruitment, their use can speed up the recruitment process, generate accountability and make talent acquisition an HR priority.
1. Improving the Quality of Hiring
The existence of SLAs can improve the quality of new hires. This is because the hiring process can be made more consistent and predictable. It also reduces internal conflicts between HR recruiters and hiring managers.
Both HR recruiters and hiring managers know understand the needs, expectations.
2. Speed up the Recruitment Process
With a clear deadline as stated in the SLA. Then HR will strive to achieve the recruitment target before the deadline. That way companies can get the employee needed for certain positions in a timely manner.
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SLA indirectly helps the recruitment process to be more efficient and effective, reducing the risk of recruitment that takes too long to complete spending more time and effort.
3. Reduce Recruitment Costs
With the shortening of the recruitment and hiring process and the elimination of redundancies, this will reduce the amount of valuable management time that must be spent on recruitment.
Not only that, the less time needed for the recruitment process will also affect the costs incurred by the company.
4. Increase Satisfaction
SLAs create a harmonized understanding between HR and managers and the CEO. HR will work better together and be able to fulfill and understand what the managerial department expects. From this, the satisfaction level of the CEO and recruitment manager can increase.
5. Improves Compliance
Having SLAs makes everyone more aware of what they need to fulfill and what steps they need to take. This can certainly improve the HR division’s compliance with their duties.
Learn more: Key Stages of Best Recruitment Strategy in Human Resources
HR Service Level Agreement Template
Struggling to design an HR service level agreement? You can get a template as a reference or solution to make the process easier.
If you are going to hold a presentation and explain the service level agreement to the leadership, then using a template can indeed be very helpful.
The most important part is to make sure the contents of the SLA match the needs, here are some important points that should be included in the SLA:
1. Services: description of the service, as well as a good and objective presentation. This exposure will make the cooperation more transparent and work well.
2. Measurements: measurement to measure service commitment in accordance with applicable agreements
3. Interval: measure a specific time or period. All SLAs are required to have a section that outlines or explains the length of time the agreement is in effect
4. Obligations: Rights and obligations. These points is made so that both parties can fulfill their rights and obligations according to the SLA.
5. Penalty: This component is a penalty for mistakes made by any party that does not comply with the agreement.
That’s all we can say about service level agreement human resource in recuritment process. Do you find this information quite helpful?
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